General Terms & Conditions
Cancellation Policy
Booked directly with us?
Cancellations are free of charge up to 24 hours before arrival.
If you cancel within 24 hours of arrival, we charge 100% of the reservation value.
Booked via another platform?
Please contact the relevant party (e.g., Booking.com) for their cancellation policy.
Group bookings and other reservations
We apply the Uniform Conditions for the Hotel and Catering Industry (UVH). These can be requested or viewed online at www.khn.nl/uvh-en.
House Rules
In and Around the Hotel
No smoking in rooms
Smoking is strictly prohibited in all rooms. If smoking is detected, a €250 cleaning fee will be charged. If the fire alarm is triggered by smoking, the cost of emergency services may also be passed on.
Charging batteries in rooms is not allowed
For fire safety reasons, charging e-bike batteries or similar devices in the room is prohibited. Please use designated charging areas where available.
Room preference
Want to book a specific room or location? That’s possible for a €20 surcharge per stay, subject to availability.
Parking at your own risk
Parking is free, but at your own risk. Badhotel Rockanje is not liable for damage, theft, or loss.
Damage & nuisance
Damage to hotel property will be charged to the main guest. In case of serious disturbance, we reserve the right to request immediate departure without refund.
Extra cleaning charges
If the room is left in an unusually dirty condition, a minimum cleaning fee of €100 will be charged.
Pets
Pets are only allowed in selected rooms and on request. Please contact us in advance.
Safety & Conduct
Fire safety
Stay calm in case of fire, notify reception. Always follow staff instructions.
CCTV in use
Security cameras are present in various areas of the hotel. Recordings may be used in the event of an incident.
ID required
A valid ID is required at check-in. The main guest must be 18 years or older.
Respectful behaviour
We do not tolerate physical or verbal abuse, discrimination, or other inappropriate behaviour.
Not permitted:
- Use of emergency exits for normal access
- Use, possession or trade of illegal drugs
- Loud music or causing nuisance
- Having unregistered guests in your room
- Staying with more people than booked
- Booking a room in your name without staying yourself
Final Note
We respect your privacy, but reserve the right to enter your room if there are concerns about rule violations. In all cases not covered by these conditions, the hotel management will decide.
All reservations are subject to the Uniform Conditions for the Hotel and Catering Industry (UVH), regardless of the booking channel. These can be viewed at www.khn.nl/uvh-en or requested at reception.